All Prices are in Canadian Dollars. All orders will be processed in Canadian Dollars.
We are pleased to offer FREE SHIPPING within Canada for orders over $120 (some exceptions apply) Look for the Free Shipping icon on eligible Items.
Orders are shipped via Canada Post or UPS (select at checkout), and all in-stock items are normally shipped within 3 business days.
Orders eligible for FREE SHIPPING will ship by Regular Canada Parcel Post. You may request a different shipment method, at checkout, where pricing will be provided.
(Online purchases only)
We understand that shopping online may sometimes be confusing and that mistakes may happen. If you ordered the wrong product or the products does not meet your requirements, we will accept returns within 21 days of the date of purchase if returned with receipt and original packaging in new, unused condition.
Orders picked up IN-Store, are eligible for a full refund at time of pick-up only. Items picked up in store, may otherwise be Exchanged within 14 days, with receipt, as with all other items purchased in store.
We will refund your purchase, less shipping by the same
method in which your original purchase was made. Customers are responsible for return shipping
If you have any questions about a product prior to purchasing, please feel free to email us, or phone the store at 604-685-9755.
Returns by Mail
Please package all returns properly. Even if you insure your shipment a Shipping Agency may refuse to pay for any damages if the shipment was not properly packaged according to their standard.
All items on our website come with a minimum 1 year manufacturer’s warranty against manufacturing defects. If you feel you have purchased an item that is or has become defective within this period, please email or phone us for
more information in administrating a warranty claim.
Customer is responsible for return shipping of warranty claims.
Proof of purchase is required for all warranty claims.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. We will advise you by email regarding the status of backordered items.
Certain items on our website are available for Special Order. You may be add these to your basket in the normal fashion. Your credit card will be charged for Special Order items as soon as the confirmed order has been placed with our supplier, and we will update you by email of the expected delivery time.
If a Special Order item is not available within 2 weeks, your credit card will not be charged, and you will be notified of future delivery possibilities.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalogue, as well as ensure that relevant product information is up-to-date. We appreciate your understanding should any of the prices or other information provided by incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention.
In the event that a Denman Bike Shop product has mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a credit to your credit card account for the amount paid.
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All trademarks, service marks and trade names of Denman Bike Shop used in the site are trademarks or registered trademarks of Denman Bike Shop.